1.1 Shipping Fee
For the phone with the battery including, shipping cost need be in USD$60, the goods shipping from our factory to your address in direct.
For the display and motherboard without battery including, shipping cost is in USD$30.
1.2 Delivery Areas
richtel official website supports delivery to most areas of the Europe. We cannot deliver to the following areas:
Alaska
American Samoa
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
Rhode Island
U.S. Virgin Islands
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
Thank you for your understanding.
1.3 Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.If need, we can help you to do the DDP shipping which do not need the tax payment in your side.
1.4Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team sales01@richtel-mobifix.com.We cannot change the shipment information once the product is en route.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 15 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive part of my order?
A: We might have divided your order into several packages. Perhapsthose packages are delivered on different time. Please wait 7 days andcontact us for logistic tracking.
Q:When logistics information indicates that the package has been delivered, but nothing arrives, what should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Pleasecontact us, we would love to help you.
Q: What do I need to do when I received a different product instead of what I ordered?
Please contact customer sales01@richtel-mobifix.com.
richtel has implemented an easy and straightforward return policy for customers. Within the validity warranty period, customers are entitled to free return, exchange, and repair services in compliance with relevant regulations.
2.17-Day No Reason Return and 30-Day After-Sales Guarantee
- Within 7 business days of receiving a product if the product has no manufacturing defect and is still in new condition.
- Within 30 businessdays of receiving a product if the product has a manufacturing defect.
2.2 How to start a return
- Contact the Richtel customer service team by email at sales01@richtel-mobifix.com to obtain a return shipping address with the following information:
Order number
Proof of purchase
Video or photo of the faulty product (if applicable)
- Request for a Return in the email.
-You will receive an email with the return process with address and precautions.
2.3 Return shipping cost
For non-quality related warranty claims, buyer is responsible for shipping costs. The seller is responsible for shipping costs if he requests a return for product inspection.
Shipping costs should be covered by the buyer in the following situations:
- Customer issues (dislike, unwanted)
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning incorrect items
-Returning items claimed to have defects but found by Richtel quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
2.4Refund Policy
All refunds will be processed within 3 business days after the warehouse confirms receipt of the returned items. After we issue the refund, itmay take up to 7-15 business days to reflect in your original payment method.
If you haven't received your refund for a long time after we process your refund, please check with the paying bank.
Non-refundable situation
- A package with visible wear or damage
- Lost or stolen products
- Labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc. torn up or altered.
- Free products
- Repairs through 3rd parties
- Purchases from unauthorized resellers
- Items that are not from richtel
- The product was used or dismantled
